The ROI Equation
Measuring XR Simulations with SIMO-X™
For most training leaders, the big question isn’t “Is XR cool?”, even though it is. It’s “How will this improve results, and how will I prove it?”
That’s where SIMO-X™ comes in: a clear framework for linking simulation practice to measurable business impact.
1. The ROI Challenge in L&D
Traditional training often struggles to prove its worth. Leaders may see improvements in confidence or engagement, but when it comes time to tie results back to business outcomes, like revenue retention or faster onboarding, metrics fall short. Without a measurement strategy, even the best training risks being dismissed as a “nice-to-have.”
2. Introducing SIMO-X™
SIMO-X™ is our proprietary framework for connecting training to ROI:
- Simulation → immersive practice in high-pressure, realistic scenarios
- Insight → feedback loops and coaching that turn mistakes into growth
- Measurement → universal and scenario-specific metrics tied to performance
- Outcome → visible business impact, from faster ramp times to higher retention
This model ensures training leaders have a direct line from learning experience to business results.
3. Universal Metrics That Matter
Certain metrics are relevant across any XR training program.
These include:
- Pre/Post Confidence Ratings → learner confidence before and after the simulation, showing growth in self-efficacy
- NPS® Score → learner sentiment about the overall training experience, captured with a single, simple question
- Time-to-Competency → how quickly learners reach proficiency compared to traditional methods
- Retention Lift → how much longer learners retain knowledge and skills after training
- Application Rate → how often learners apply newly learned skills back on the job
4. Simulation-Specific Metrics
Beyond the universal, XR simulations open the door to more nuanced measures:
- Trust Score → how effectively a learner builds and maintains trust
- Objection Handling → ability to respond under pressure in sales/service
- Emotional Intelligence → recognizing and adapting to emotional cues in others
5. Case Example: From Data to Decision
In one client simulation, measuring trust score and objection handling revealed a gap between learner confidence and actual performance. Armed with this data, the training team adjusted coaching strategies, which directly improved client renewal rates, a measurable ROI tied back to SIMO-X™.
